Privacy Policy

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Total Public Adjusting respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us, including through our website, phone calls, text messages, and public insurance adjusting services.

Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Mailing or property address

Claim and Property Information

• Insurance claim details
• Property damage information
• Policy-related documents
• Photos or inspection notes related to your claim

Communication Information

• Records of phone calls, including recordings where permitted by law
• Text message content and delivery information
• Email correspondence

How We Use Your Information

We use your information to:

• Evaluate and manage insurance claims on your behalf
• Schedule inspections, consultations, and appointments
• Communicate regarding your claim status and services
• Send service-related and marketing communications where permitted
• Improve our services and customer experience
• Comply with legal, regulatory, and licensing requirements

Phone Calls and Text Messages

By providing your phone number, you agree that Total Public Adjusting may contact you by phone call and text message for service-related and marketing purposes, consistent with this Privacy Policy and applicable law.

Message and data rates may apply. Message frequency may vary.

SMS and Marketing Communications (TCPA Compliance)

By providing your mobile phone number and opting in, you expressly consent to receive marketing and non-marketing text messagesfrom Total Public Adjusting, including promotional offers, service updates, appointment reminders, and claim-related communications.

Consent to receive marketing text messages is not a condition of purchasing any services.

• Messages may be sent using automated technology
• Message frequency may vary
• Message and data rates may apply

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive text messages unless you re-opt in.

For help, reply HELP or contact us at:

• Phone:  2153968452
• Email:    info@tpaclaims.com

Consent Records

We maintain records of SMS opt-in and opt-out consent as required by the Telephone Consumer Protection Act (TCPA) and applicable regulations.

Marketing Phone Calls

By providing your phone number, you consent to receive marketing and service-related phone calls, including calls made using automated dialing systems or prerecorded messages where permitted by law. You may request to be placed on our internal Do Not Call list at any time.

How We Share Information

We may share your information only as necessary to operate our business, including:

• With trusted vendors and service providers who assist with communications, data storage, or claim management
• When required by law, regulation, or legal process
• To protect our rights or the rights of our clients

All third parties are required to safeguard your information and use it only for authorized purposes.

We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information.
Your personal data, including phone numbers and SMS consent information, is used solely for our business operations and communications.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request corrections or updates
• Request deletion of your information, subject to legal requirements
• Opt out of marketing communications

Requests may be submitted using the contact information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.